Once Upon a Snap help
Something not working, or a question about the game? Email us and a real person answers.
When does the Daily reset?
Every day at midnight UTC, the same moment for everybody. That’s 6pm Mountain in the summer and 5pm in the winter.
I closed the app in the middle of a season. Is it gone?
No. Open the game again and pick up where you left off.
I bought Remove ads. How do I get it back on a new phone?
Sign in to the same Google Play or App Store account, then go to Settings and tap Restore purchase.
Does Remove ads turn off every ad?
It turns off the ad between seasons. The optional ones you choose to watch for a redraw stay available, because those are your call.
Why do I keep losing?
Because the league is good. Miami, New York, LA and Seattle are stacked. Spend where it counts and you’ll get there.
Still stuck
Email pettigrewlabllc@gmail.com.