Product Management help
Last updated September 14, 2026
Stuck on something in the Product Management app? Most answers are below. If yours isn’t, email us and a person writes back.
Getting started
Install Product Management from the App Store on iPhone or iPad, or from Google Play on Android, and open it. There’s no account to make and nothing to sign into. Tap Start with lesson 1.
Part I (Modules 1 to 3) and the boss’s-idea lesson are free. Each lesson takes about five minutes.
Unlocking the full course
One payment through the App Store or Google Play unlocks Modules 4 to 24, every Field Card and every Talk Card. It’s not a subscription, so there’s nothing to cancel.
If a payment is still going through, the app says so and opens the course on its own once the store confirms it. On iPhone and iPad that includes Ask to Buy: once a parent approves it, the course opens.
Getting your unlock back
New phone or tablet, or reinstalled the app? Make sure you’re signed in to the account that bought the unlock. That’s your Apple Account on iPhone and iPad, or the Play Store’s Google account on Android. Then open Product Management, tap Me, then Restore a purchase.
If it says no unlock was found, the store is probably signed in to a different account. The unlock belongs to the account that paid for it, and an unlock bought on iPhone doesn’t carry over to Android, or the other way around.
Refunds
The purchase goes through the App Store or Google Play, so refunds do too. Each store’s refund page walks you through it.
Starting over
Tap Me, then Start over, to wipe your progress, cards and story on that device. There’s no undo. Starting over keeps the unlock, so you won’t pay twice.
Making it easier to read
Tap Me to set the text size to Normal, Large or Extra large, or to turn on Less motion.
Devices it runs on
iPhone or iPad on iOS 15 or newer, and Android 7.0 or newer. Once it’s installed, the lessons work without an internet connection.
Your data
The app doesn’t collect anything about you. No account, no analytics, no ads. Your progress stays on your device.
Still stuck?
Email pettigrewlabllc@gmail.com. Tell us what you tapped and what happened. If something looks broken, your phone or tablet model helps.